Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.
• When your payment is approved by our fraud guarantee department, your order will be processed to be ready for the date and time selected. *Please note that the delivery date and time selected cannot be altered.

Order Shipment:

• Orders will be shipped out on the date and time you selected. 
• Your order will be delivered within the 90 minute window that you have selected.
• Order will be left at the front door or desk if no answer is received 5 minutes upon delivery.

Delivery Damages:

• If you believe that an item has arrived damaged, contact us at mybistro@mycateringgroup.com and send a picture of the damage along with a description of the damage.

Customer Service:

• If there are any issues with your order or if you are unsatisfied with it for any reason at all, just reach out to us at mybistro@mycateringgroup.com. Your satisfaction is ultimately the most important thing to us.

If there are any issues with your items or if you are unsatisfied with it for any reason at all, just reach out to us at mybistro@mycateringgroup.com.